Your Computer Friends technicians, staff and support

Susan – The Boss

 

Susan graduated Magna Cum Laude in Business Administration from Strayer University. She also has an Associates degree in education with a minor in special education from Kean College and Centenary College. She has a Master’s Certification in Project Management from Steven’s Institute of Technology. Susan has also been recognized as a Microsoft Office expert.  Susan tells everyone she is not a technician, but every technician will tell you she has an uncanny ability to diagnose problems.

Susan started Your Computer Friends in 2006 after leaving AT&T and Verizon Federal systems in Washington DC where she was project lead for the Census 2000 installation, the Do Not Call Registry (don’t tell her it doesn’t work, she knows!) and the Dead Beat Dad Network among others. Susan was manager of the “Go To” team for Federal Emergency Management Agency (FEMA) circuit installs with AT&T Federal for several years.

When not taking care of her customers, Susan enjoys boating, cooking, friends, photography, dining out, family and playing with her dogs.

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Joe – Shop Technician/Customer Support/Web Designer/Process Improvement/Vendor Relations

When not wearing multiple hats, Joe enjoys meeting new people from around the world through online gaming, chat rooms and participating in AirBnB.  Joe sincerely enjoys learning about different cultures, interests and once studied the Japanese language with one of our customers.

Joe likes to take an annual trip to the mountains of West Virginia each year to, camp, swim and breathe in the fresh mountain air. I know it is hard to believe, but Joe admits to enjoying being unplugged for an entire week.

Joe also enjoys photography and spending time with his family. He is a huge movie buff and puts on outdoor movie night (by accessing his home movie collection and projecting it in grandmas back yard) for the nieces when they visit Wilmington. Add some popcorn and fire pit and those are good times!

 

Steven – Business Solution Provider

Steven has a Bachelor of Science in Information Technology from the University of Phoenix, Denver, CO.  He has over 20 years of of experience including Field Engineer, System Administrator and Senior Support Analyst. 

Steven served in the US Army for 9 years.   Unlike many of our college hires, Steven comes to us with a vast background of experiences and education.  We are delighted  to have him on the team and he has really hit the ground running!  Steven is already familiar with many of our platforms and vendors including Google, Dell, Webroot and our backup partner.  Steven is focused on solving business problems.

Nick – Secure System Plan and Residential solutions

Nick is our most recent hire. Nick focuses on taking care of our Secure System Plan Customers and helping us with migrating customers to Windows 10 computers. Nick is part time to start while he attends college and we hope to grow Nick into full time.

 

Lucy & Gage –  Shop dogs!

Lucy is a Belgian Malinois who comes to the office most days.  Despite her calm appearance at the office, she is actually very active all day.  Lucy enjoys swimming at Fort Fisher or UNCW Wildflower park.  In fact, any time she is close to water she is ready to jump in!  Lucy has done some dock diving and can sometimes be talked into fetching water from the back refrigerator for the customers.  Lucy knows a lot of commands but her favorite is “find”.  Lucy has a great nose and enjoys scent work at home and on hikes.  Lucy is nine years old.

Gage is the newest member of the pack.  Gage is also a Belgian Malinois rescued from a Georgia non profit called Canine Pet Rescue.  Gage was a neglect case and came to us as a tri-paw.  Life may have been bad before, but it’s gotten significantly better for Gage since moving to Wilmington.  This beautiful creature was likely hit by a car and then not treated medically for long time which caused irreparable damage.  By the time rescue got him the leg was too far gone to save but remarkably Gage still had a sunny disposition.  Gage is not nearly as fond of water as Lucy but he does love a nice bone!  Gage enjoys coming to work and loving on customers.  Gage is three years old.

Lucy and Gage do not come to the office on the same days.  We need to get some work done ya know

Where are they now?  Updates on past technicians with YCF

Greg – Network Technician – Greg returned to his family business after Hurricane Florence to assist.  Greg is a Wilmington native and graduate of Cape Fear Community College.

Chase – Road Technician

Chase graduated from UNCW in 2017 and is currently perusing his passion in Raleigh, NC working on high level network security for large companies like Yahoo.  During his 3 years with us, Chase led us into the commercial wireless arena installing an impressive Ubiquity network at a local marina servicing 154 boat slips, club house and office.  His network stood with hardly an issue until hurricane Florence took it down in 2018 shortly after he left.

Chase’s passion has always been with technology, computers & hot sauce including Carolina Reaper peppers. Chase graduated UNCW, studied hard to pass his network security and intrusion tests and moved onward and upward.   We still hear from Chase from time to time and he gets back to Wilmington now and again to visit friends and enjoy our music scene.

John – Road Technician

John left us to study full time to complete his Operations and Supply Chain Management degree with ECU.  He was immediately hired by Amazon and as of the writing of this he is happily living in the Houston Texas area running a fulfillment center.  John was always driven by his goals and not surprisingly he has a new love, has lost a lot of weight  and also has a  new home as well.  We still keep in contact with John and have occasionally seen him over the years.  John was always a customer favorite.

Ryan was our original shop technician from 2006  and is currently Tier III support for Apple.  Ryan was brilliant at what no one else did, break down laptops and repair them at a component level.  When we first started our business, Ryan was the guy with the giant scrap pile and a solder gun ready to fix just about anything.  He knew what fans fit other computers and what components were of value and what were not.  I had many a fight with Ryan over getting rid of used laptops.

At the time Ryan worked with us laptop repair was a requirement as machines cost over a thousand dollars.  Back then we actually replaced the lights in screens.  (Tiny tiny light bulbs called back lights)  Today we replace entire screens; we do not replace back lights in screens.  We also do far less soldering now as machines have come down in price significantly making replacement more of a path than repair when things are significantly broke.

Brett was another UNCW student we hired.  Brett was part time as he attended school and supported our  residential customers.   Bret  was last seen  in the Raleigh Durham area in Academia IT.  In this photo his back was bothering him so he was getting a bit of relief on the office floor.

 

Trevor, one of my favorites, is still in Wilmington and is now doing IT support for a mid-size local  company.  We see him from time to time and he has recently purchased a home and a puppy after visiting Ireland.  Trevor also has a Belgian Malinois like Lucy and Gage.

Trevor walked into my shop one day and said I want to be a technician.   I loved his willingness to learn, his ability think and his focus on goals.  We left him to run the business alone 2 weeks later and went to Vegas.  True story.

 

Cameron was only with us a short time.  Cameron was also retired military.  He had a classic mustang that did not do well with our hot summers.   (no A/C)  Cameron had a bit of a false start here in Wilmington and moved to England to be with his mom.  We had one email from him after he settled and I was pleased to hear he was doing well.

 

 

Kody.  The first shop dog.  Gone but not forgotten.  (with puppy Lucy)