Our service shop on Oleander (click here for directions) is the place to go when you need fast quality repairs and solutions with the convenience of dropping it off on your schedule. Joe, our senior shop technician, can resolve many complex issues that other technicians find challenging. It’s good to brag here that we have NEVER LOST DATA that came into our shop. We have however recovered a lot over the years. So if data is a concern, don’t go to just anyone, come to us.
Machines can be dropped off anytime during normal business hours listed here at the top of this page.
The shop has all the resources available for repair solutions that may affect the hardware or data of your computer.Hardware problems are tackled at the shop such as replacement of hard drives, fans, screens, keyboards, charging jacks, touch pads, wireless cards and so on.
If you think you have a virus you can download a trial version of Webroot, out antivirus product, here.
Virus Removal and Operating System reloads: These are also best handled in the shop. We do both of these in the shop because it’s more cost effective to you. Virus removals and reloads take a lot of “clock time” meaning the machine may be sitting on our bench for hours at a time but our technicians aren’t actively in front of it working with it. The time a technician actually spends on the machine is what we refer to as “keyboard time” and is what we charge for.
For virus removals and operating system reloads are done at a flat rate. Machines with virus infections usually spend the night with us and go out next day. If you think you may have a virus you can stop in anytime during normal business hours listed here at the top of the page.
When you bring your machine to us if it is a laptop, please bring the power cord. We have spares but on busy days we can run out of spares if everyone forgets. If you have a desktop computer all we need is the computer itself. No need to being any additional cords. We would be delighted to carry your computer from the car to the shop when you arrive. Go ahead and leave it in the car.
WARRANTY ON VIRUS REMOVAL: We offer Webroot, the #1 best selling Internet Security program in the US. If you have been infected with viruses we highly recommend this product as we have found first hand that it is absolutely the best at removing viruses and keeping the machine clean. Webroot is managed here, at our location on a dashboard. With that solution we can see the health of computers and initiate clean up processes remotely. With our Secure System Plan virus removal becomes a thing of the past. We manage your machine and it is unlikely you will see a virus again under the SSP plan. If you do, we will resolve it for free.
If your situation is complex and data loss is a concern, we would want to see you at the shop where we have the best tools available to save your priority documents and pictures. We have never lost any data that came into our shop healthy.
We’re dedicated to serving your needs and providing you with excellent service. In order to do that at the lowest cost to you, we only stock parts and supplies that will be needed for repairs. If we were to order supplies for public consumption, that would increase the cost of our operation and ultimately, the cost to you, our valued customer.
With each new generation of phone and tablet device, manufacturers make their devices less and less repair friendly. For this reason we no longer stock parts to repair phones or tablets. We wouldn’t be comfortable offering a service that we couldn’t deliver on at 100 percent.
When it comes to purchasing equipment, we only purchase from Authorized Microsoft vendors instead of third party vendors to ensure quality for our customers.
We no longer recycle. Please see the town’s resources for recycle information. https://recycling.nhcgov.com/services/household-hazardous-waste/