We offer On-Site, In-Shop and Remote Services.
On-site service is a 1 hour minimum with 15 minute increments added as needed. We give you a 2 hour service window for your appointment as we are not certain when the call in front of you will complete.
In-shop – The shop is mostly a drop off and pickup solution. If you have the possibility of data loss, we always bring you into the shop. If you have laptop or desktop repair needs, the shop is generally your best solution. Spills are handled at the shop. Turn around for the shop is generally 24 – 48 hours depending on your particular issue. The shop charges for “hands on keyboard time” which means downloading a file for an hour is not chargeable at the shop but IS chargeable at an on-site visit.
Remote support – Once your machine is running well remote support is an excellent resource for tuneups, quick fixes and training. If you can not get on the internet, or you don’t have good internet, remote is simply not an option for you. If your machine is running painfully slow, remote is also not an option for you as adding a remote connection to a slow machine just makes it slower. With this service you are paying by the minute so slow running machines can take ten times as long to resolve this way.
Not sure what is best for your need? We are! We are experts at this so let us properly place your service call.
We offer service contracts for homes and businesses that bill monthly at an economical rate. This includes maintenance, managed backup, managed virus protection and discounts to other services.
We offer a free site survey to new business customers within a reasonable distance from our Wilmington office.