I’ve been buying Dell computers for over 15 years and have always been happy with the quality as well as the warranty support. That opinion is dead.
Today’s Dell warranty is a joke. I’ve had a warranty issue since November 2021 and it is now June 2022 and the computer still sits with Dell for “waiting on a part”. Six months.
Dell will not replace the machine. Dell will not extend the warranty. Dell will not provide a loaner. Dell will not do anything at all except lie about the delivery date of my laptop.
I’m not special, I’m not the only one. Dell has a shortage of parts and associates. They can no longer honor the warranty that they are selling. They are no longer ‘next day on site’ for a pro warranty so don’t bother buying it!